Account Manager - Training & Communications

Location: (Multiple states)

Type: Full Time

Min. Experience: Experienced


Training and Communications Account Manager


Associate Director


Training & Communications


Chicago, Seattle, or Dallas


Protiviti is a global consulting firm that helps companies solve problems in finance, technology, operations, governance, risk and internal audit. Through our network of more than 70 offices in over 20 countries, we have served more than 35 percent of FORTUNE® 1000 and Global 500 companies. We also work with smaller, growing companies, including those looking to go public, as well as with government agencies.

Protiviti is a wholly owned subsidiary of Robert Half International Inc. (NYSE: RHI). Founded in 1948, Robert Half International is a member of the S&P 500 index.

Protiviti's training and communications division designs change management strategies that incorporate custom training and communication tools which help organizations connect with their employees. The results of our longstanding client relations and solutions are improved compliance to internal controls, reduced loss, improved health and safety, improved sustainability and enhanced business performance overall.


The following statements are intended to describe the general nature and level of work being performed. This is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel.


The Account Manager is responsible for developing new business directly with large North American corporations, particularly in the financial services and retail industries, and through partnering with Managing Directors throughout Protiviti to develop the business of our training and communication programs in the US corporate marketplace.  Responsible for ensuring that each client project results with the client satisfied with our service and the quality of our work so that the client remains engaged through various engagements and develops a longstanding relationship.

Detailed Responsibilities:

Identify and develop sales opportunities at new and existing clients by partnering with Protiviti Managing Directors in various service solutions. 
Work with Protiviti offices in assigned geography to introduce our services to the Protiviti clients and build a network of contacts to drive new business relationships.
Responsible for the preparation of strategic briefs.  Work with our various internal departments (Business Intelligence, Interactive Media and Creative Services) to assemble proposals and presentations to sell our solutions.
Manage the preparation of client contractual agreements.  Deliver and negotiate any changes to the budget to the client.
Communicate with the client throughout the development and delivery phases to determine the client’s level of satisfaction and suggestions for ongoing improvement in our relationship and services.  Communicate internally to members of the project team the needs and expectations of the client.  Review solution strategy and materials to ensure there is alignment with client goals, environment and budget before strategy and materials are made available to the client.
Maintain and develop strong relationships with existing clients.  Respond to requests for quotation and delivery and after sales service.  Participate in photo shoots, facility location tours and talk to clients’ managers and associates throughout the year to determine success level of programs and areas for future development.  Solicit and capture client testimonials.


Specific Skills, Abilities & Aptitudes

Proven Business Development skills preferably related to financial services or retail industries.
Strong interest in instructional or communication strategies. Experience in training and communications consulting is a plus.
Demonstrated ability to build strong relationships internally with management and externally with clients.
Ability to sell custom training and communications solutions to clients.
Must work well in a team-oriented environment as well as independently.
Must work creatively and analytically in a problem-solving environment.
Demonstrated strong leadership and interpersonal skills.
Demonstrated advanced written and verbal communication skills.
Ability to multi-task and manage changing priorities.
Excellent project management skills.
Excellent client relationship skills.
Excellent time management skills.
Must be able to maintain professional demeanor at all times.


Education & Experience

Undergraduate degree in a related discipline (i.e. Business, Communications, Technology, Training or Education, Change Management or Knowledge Management) required.
5+ years experience in a business development capacity preferably selling change management, communications, and training services.


Ability to Travel

Travel throughout the month through US and Eastern Canada required based on client requests/commitments.  

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